Start a Business

How Do I Start an Online Store?

Choose products and a business model, pick a platform, handle sales tax, build the store, price for profit and get your first customers.

By Roshan GunathilakeUpdated 4 min read

Short answer

Pick products with a clear audience and healthy margins, choose a model (make, wholesale, dropship, print-on-demand or digital), decide between marketplaces and your own store, register your business and sales tax permit, build fast mobile-friendly product pages, price for profit, then drive traffic through search, social media and email.

In this article
  1. Step 1: Choose what to sell
  2. Step 2: Choose a business model
  3. Step 3: Pick a platform
  4. Step 4: Set up the business side
  5. Step 5: Build your store
  6. Step 6: Price for profit
  7. Step 7: Get traffic and sales
  8. Your shipping strategy
  9. Step 8: Fulfill orders and keep customers
  10. The numbers every online store owner should track
  11. Online store launch checklist
  12. FAQ

Starting an online store has never been easier technically. You can launch a professional shop in a weekend. The hard parts are choosing products people want, pricing them profitably, and getting visitors to your store. This guide walks through each decision in order.

Step 1: Choose what to sell

Good online products usually have:

  • A clear audience you can reach (for example, home bakers, new parents, outdoor cooks)
  • Healthy margins after product cost, shipping, fees and returns
  • Reasonable shipping: small, light and not fragile is easiest
  • Something different: a design, quality, bundle, niche or story that big retailers don't offer

Research demand by searching marketplaces for similar products, reading reviews to see what customers complain about, and checking Google search interest.

Step 2: Choose a business model

ModelHow it worksProsCons
Make your ownYou create the productsUnique, higher marginsTime-intensive, harder to scale
Wholesale / private labelBuy in bulk, sell under your brandControl over quality and brandingUpfront inventory cost
DropshippingSupplier ships directly to customersNo inventoryThin margins, slower shipping, less control
Print-on-demandProducts printed per orderNo inventory, easy to test designsLower margins
Digital productsDownloads delivered automaticallyNo shipping, high marginsEasy to copy; needs marketing

Step 3: Pick a platform

You have two main routes, and many sellers use both:

  • Marketplaces (Amazon, Etsy, eBay, Walmart Marketplace, TikTok Shop) bring built-in shoppers but charge fees and own the customer relationship. See how to sell on Etsy.
  • Your own store on a hosted ecommerce platform such as Shopify, Squarespace, Wix or WooCommerce gives you control over branding, pricing and customer data, but you have to bring the traffic.

Compare monthly fees, transaction fees, payment processing, themes, apps you'll need and how easy it is to manage inventory and shipping.

Step 4: Set up the business side

  • Choose a business structure and register your business. See how to start a small business.
  • Get a sales tax permit for your home state if you sell taxable products. Marketplaces collect sales tax on their orders, but your own store's sales are your responsibility, and selling into other states can trigger obligations once you pass their economic nexus thresholds.
  • Open a business bank account and set up payment processing.
  • Write clear policies: shipping, returns, refunds and privacy.

Look up sales tax rates for every state you ship to.

Sales tax calculator

Step 5: Build your store

  1. Choose a clean, fast, mobile-friendly theme. Most online shopping happens on phones.
  2. Write product pages that answer every question: size, materials, use, care, shipping time.
  3. Use great photos: multiple angles, scale, and lifestyle shots.
  4. Add trust signals: reviews, clear contact details, secure checkout and a real About page.
  5. Test the full checkout on your phone before launch.

Step 6: Price for profit

Add up product cost, packaging, shipping, payment and platform fees, expected returns and marketing cost per sale. Then price to leave a healthy gross margin. Free shipping thresholds can lift order size.

Find the price that gives you a target margin after all your costs.

Calculate your price

Step 7: Get traffic and sales

  • Search: optimize product and category pages for what buyers type into Google. See what is SEO.
  • Social media and creators: short videos showing the product in use, and partnerships with creators in your niche. See social media for business.
  • Email: collect emails from day one with a welcome offer; email is often a store's most profitable channel.
  • Paid ads: start small, measure cost per sale, and scale only what's profitable.
  • Marketplaces: list your best sellers on a marketplace too, to reach more buyers.

Your shipping strategy

  • Weigh and measure every product in its packaging so you can quote accurate shipping.
  • Compare carriers (USPS, UPS, FedEx) and use discounted rates available through ecommerce platforms and shipping apps.
  • Decide how to charge: free shipping built into prices, flat-rate shipping, real-time rates or a free shipping threshold.
  • Set realistic processing times and show delivery estimates on product pages.
  • Plan returns: who pays return shipping, the return window and condition requirements.

Step 8: Fulfill orders and keep customers

Ship quickly, send tracking automatically, package items well and make returns painless. Ask for reviews after delivery, and follow up with useful emails rather than constant discounts. Repeat customers are far cheaper to win than new ones.

The numbers every online store owner should track

MetricWhy it matters
Conversion rateShare of visitors who buy. Low rates point to product page, price or trust problems
Average order valueRaise it with bundles, upsells and free shipping thresholds
Customer acquisition costWhat you spend on marketing per new customer
Gross margin per orderProfit after product, shipping and fees
Repeat purchase rateHow many customers come back
Return rateHigh returns signal unclear descriptions or quality issues

Online store launch checklist

  • Products photographed and described with sizes, materials and care
  • Prices checked against all costs and target margins
  • Shipping rates and processing times set and tested
  • Sales tax settings configured for your home state
  • Payment processing tested with a real order and refund
  • Shipping, returns, privacy and terms pages published
  • Email capture with a welcome offer
  • Analytics and Google Search Console connected
  • Mobile checkout tested on iPhone and Android
  • Launch announcement ready for your network and social channels

Track orders, ad spend and costs so you know your real profit each month.

Track your store

Frequently asked questions

How much does it cost to start an online store?

A basic store on a hosted platform can start for a few hundred dollars plus monthly platform fees. Inventory, photography and marketing are usually the biggest costs. Dropshipping and print-on-demand need little inventory.

Do I need a business license to sell online?

Often yes. Many states and cities require a general business license, and you'll typically need a sales tax permit if you sell taxable products. Check your state and local requirements.

Is dropshipping still profitable?

It can be, but margins are thin and competition is intense. Success usually requires a strong niche, good supplier relationships and efficient marketing.

Should I sell on Amazon or my own website?

Marketplaces bring shoppers quickly but charge fees and control the customer relationship. Your own site gives you control and better margins but needs marketing. Many sellers use both.

This article is general information for US readers, not legal, tax or financial advice. Rules, prices and platform policies change, so confirm details with official sources or a qualified professional.

RG
Roshan Gunathilake

We write practical, plain-English guides for US entrepreneurs, freelancers and side hustlers, and build the free tools on this site.